Measuring Satisfaction for Over 10 Years
At Sol og Strand, guest satisfaction is a vital part of our business. Our ambition is to be the holiday home rental company in Denmark that provides the most secure rental experience for homeowners and creates the most outstanding experiences and memories for holiday guests – all supported by highly motivated and continuously developing employees.
For more than 10 years, we have measured the satisfaction of our guests, homeowners, and employees. In collaboration with the independent analysis firm ag analytics, we continuously track the Customer Satisfaction Index (CSI) for guests and homeowners and the Employee Satisfaction Index (ESI) for our staff.
We value satisfaction in every area equally, which is why we also monitor the average development on a scale from 0 to 100. Our recent results show that our satisfaction level is among the highest in Denmark. We are proud of this achievement but also mindful that high satisfaction comes with responsibility – and we continuously strive to improve, listen to our guests and homeowners, and exceed expectations.
For our guests, it is crucial that their holiday meets expectations. A holiday should be simple and relaxing – and we ensure that guests feel welcome and well cared for. Our many local offices guarantee that help is always close at hand, and we actively use guest feedback to further improve our service.
Homeowners renting through Sol og Strand should feel secure – and they do. Renting out a holiday home is a matter of trust, and we take that responsibility seriously. We offer flexible, non-binding agreements that allow homeowners to adjust rental activity as needed. We also ensure robust marketing, professional guest management, and insurance coverage that brings peace of mind. Our experience shows that trust and excellent service create lasting relationships – something we are very proud of.
Good service also depends on talented employees. We continually work to create a positive workplace where employees thrive, develop, and feel valued. We offer flexible working hours, trainee programs, and arrangements for senior staff – an investment in both our employees and the company.
Satisfaction is paramount, and everything is interconnected. Satisfied employees lead to great holiday experiences, and happy guests provide security for homeowners. Therefore, whether you are a guest, homeowner, or employee, our goal is that you are delighted with Sol og Strand